New Evaluators are unable to get an eval license installed

Incident Report for The Plugin People

Resolved

Everything is working as expected again

Posted Mar 10, 2019 - 08:03 UTC

Update

A fix has been deployed enabling installations even with degraded Atlassian API's, however, the lack of API means we are unable to determine the active users in your systems, so capacity (Plan) allocations cannot be accurately judged. Hopefully Atlassian will fix this soon, and we can update your plans, meanwhile impact should be low as we're just into a new month.

Posted Mar 01, 2019 - 22:33 UTC

Identified

New evaluators are unable to get a license due to a regression in the Atlassian API - https://ecosystem.atlassian.net/browse/AC-1481

Posted Feb 27, 2019 - 19:49 UTC

This incident affected: Enterprise Mail Handler for Jira Cloud (JEMHC) (Licensing).