All Systems Operational
Uptime over the past 90 days. View historical uptime.
JEMH Server and DataCenter Operational
Vendor Licensing ? Operational
Atlassian Developer App listings Operational
Atlassian Developer App listing management Operational
JEMH Cloud ? Operational
90 days ago
99.6 % uptime
Today
Data Pack purchasing ? Operational
Inbound mail processing ? Operational
90 days ago
99.78 % uptime
Today
Outbound notification processing ? Operational
90 days ago
99.53 % uptime
Today
Licensing ? Operational
User Interface ? Operational
90 days ago
99.48 % uptime
Today
AWS ec2-us-east-1 Operational
AWS ec2-us-east-2 Operational
AWS elb-us-east-1 Operational
AWS elb-us-east-2 Operational
AWS rds-us-east-1 Operational
AWS rds-us-east-2 Operational
AWS s3-us-east-2 Operational
Google Apps Gmail Operational
AWS cloudfront Operational
Product Support Operational
90 days ago
100.0 % uptime
Today
Portal Access ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022
Webhook recovery for 1st August outage
Completed - As of 17:45 UTC, JEMHC has completed recovery and processing of 59098 webhook events not processed during the downtime on 1st August.
Aug 3, 18:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 17:20 UTC
Scheduled - Issue event webhooks that were not processed during the outage on the 1st August are being processed. This will not affect your usage of the app. We apologise for the inconvenience caused.
Aug 3, 16:22 UTC
Aug 2, 2022

No incidents reported.

Aug 1, 2022
System outage
Postmortem - Read details
Aug 2, 20:08 UTC
Resolved - This incident has been resolved for a while now. Further post-mortem write-up and information to come.
Aug 1, 15:20 UTC
Monitoring - AWS engineers have fixed the issues on their side and have completed configuration changes. A post-mortem will be written.
Aug 1, 13:07 UTC
Update - We are currently communicating with our cloud infrastructure provider (AWS) as the problem appears to stem from their side.
Aug 1, 10:28 UTC
Update - We are continuing to investigate this issue.
Aug 1, 09:17 UTC
Investigating - We are currently investigating this issue.
Aug 1, 09:15 UTC
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