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All Systems Operational
JEMH Cloud - Inbound and Outbound mail processing
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Operational
JEMH Server - Vendor Licensing
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2018
No incidents reported today.
Nov 16, 2018
Resolved -
No further problems have been seen since the last update.
Nov 16, 08:48 UTC
Nov 16, 08:48 UTC
Update -
We are continuing to monitor for any further issues.
Nov 15, 17:23 UTC
Nov 15, 17:23 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 15, 17:23 UTC
Nov 15, 17:23 UTC
Investigating -
Intermittent network issues with AWS are causing delays in inbound message polling and outbound message sending.
Nov 15, 14:54 UTC
Nov 15, 14:54 UTC
Nov 15, 2018
Resolved -
This incident has been resolved. Inbound message processing and outbound web-hook notification were not affected.
Nov 15, 09:11 UTC
Nov 15, 09:11 UTC
Monitoring -
This appears to have been caused by upstream EC2 problems. Access is restored and monitoring is under way.
Nov 15, 09:06 UTC
Nov 15, 09:06 UTC
Investigating -
We are currently investigating this issue.
Nov 15, 08:32 UTC
Nov 15, 08:32 UTC
Nov 14, 2018
No incidents reported.
Nov 13, 2018
No incidents reported.
Nov 12, 2018
No incidents reported.
Nov 11, 2018
No incidents reported.
Nov 10, 2018
No incidents reported.
Nov 9, 2018
No incidents reported.
Nov 8, 2018
No incidents reported.
Nov 7, 2018
Resolved -
We've released 1.3.7 that resolves the problem relating issue visibility level and possibly other fields. Mails that were not processed can now be re-executed manually from the Auditing view.
Nov 7, 20:47 UTC
Nov 7, 20:47 UTC
Investigating -
Issue creation with issue security level set via JEMHC will currently fail. Please remove the setting for now, while investigation and repair is ongoing.
Nov 7, 16:43 UTC
Nov 7, 16:43 UTC
Resolved -
This incident has been resolved.
Nov 7, 12:40 UTC
Nov 7, 12:40 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 7, 11:42 UTC
Nov 7, 11:42 UTC
Update -
The majority of functionality is restored. Webhooks sent by Jira involving worklogs may not operate correctly - a fix for this is under way.
Nov 7, 11:41 UTC
Nov 7, 11:41 UTC
Update -
We are continuing to investigate this issue.
Nov 7, 11:29 UTC
Nov 7, 11:29 UTC
Update -
Functionality is being gradually restored.
Nov 7, 10:38 UTC
Nov 7, 10:38 UTC
Investigating -
We are currently having an outage of service. Investigation is already under way.
Nov 7, 09:16 UTC
Nov 7, 09:16 UTC
Nov 6, 2018
No incidents reported.
Nov 5, 2018
No incidents reported.
Nov 4, 2018
No incidents reported.
Nov 3, 2018
No incidents reported.