Resolved -
Atlassian have rolled out a fix a few hours ago and it appears to have resolved the problem.
Mar 15, 08:25 UTC
Update -
Atlassian has deployed a fix, we seem to be back in business, now monitoring.
Mar 15, 08:25 UTC
Monitoring -
An Atlassian issue (see https://developer.status.atlassian.com/) relating to vendor licensing of their own apps through 'access tokens' is breaking our own JEMHC support mailbox integration.
This DOES NOT affect evaluators and active subscription users who do not use 'access tokens', it is very specific to how vendors license their own apps.
Email sent to support@thepluginpeople.com will have a delayed ingestion. Notifications from changes/comments made to your support cases will also be delayed.
We are manually monitoring the mailbox and will do manual triage to maintain SLA of 1 business day response.
Mar 14, 16:12 UTC