Monitoring - At 14:00 UTC, user interface availability was restored to 100%. Fixes continue to be created and applied.
Feb 09, 2026 - 16:50 UTC
Feb 09, 2026 - 16:50 UTC
Identified - We have identified the cause of the outage to be related to a customer with a high volume of project data. High volumes of Project, Issue Type and Custom Field data were resulting in memory problems.
We are working on a fix to prevent this problem affecting user interface availability.
Feb 09, 2026 - 13:03 UTC
We are working on a fix to prevent this problem affecting user interface availability.
Feb 09, 2026 - 13:03 UTC
Investigating - Some requests to the user interface may return a 504 response, causing partial user interface unavailability.
We are currently investigating and will provide more information shortly.
Feb 09, 2026 - 10:20 UTC
We are currently investigating and will provide more information shortly.
Feb 09, 2026 - 10:20 UTC
Enterprise Mail Handler (JEMH) for Jira DataCenter
Operational
Atlassian Developer App listings
Operational
Atlassian Developer App listing management
Operational
Enterprise Mail Handler for Jira Cloud (JEMHC)
Operational
Data Pack purchasing
Operational
Inbound mail processing
Operational
Outbound notification processing
Operational
Licensing
Operational
User Interface
Operational
AWS ec2-us-east-1
Operational
AWS elb-us-east-1
Operational
AWS rds-us-east-1
Operational
Google Apps Gmail
Operational
AWS cloudfront
Operational
AWS ec2-eu-central-1
Operational
AWS ec2-eu-west-1
Operational
AWS sqs-eu-west-1
Operational
AWS sqs-eu-central-1
Operational
AWS sqs-us-west-2
Operational
AWS elb-eu-central-1
Operational
AWS elb-us-west-2
Operational
AWS sqs-us-east-1
Operational
AWS ec2-us-west-2
Operational
AWS rds-us-west-2
Operational
AWS rds-eu-west-1
Operational
AWS rds-eu-central-1
Operational
AWS elb-eu-west-1
Operational
AWS s3-us-west-2
Operational
AWS s3-ca-central-1
Operational
AWS s3-eu-west-1
Operational
Product Support
Operational
Portal Access
Operational
Support (support@thepluginpeople.com) Inbound Mail Processing
Operational
Support (support@thepluginpeople.com) Outbound Mail Notifications
Operational
Atlassian Developer Private listings
Operational
Office Infrastructure
Operational
Telephone
Operational
Power
Operational
Network
Operational
Custom Space User Management (CSUM) for Cloud
Operational
Custom Space User Management (CSUM) for Cloud
Operational
Atlassian Developer Hosted storage
Operational
Atlassian Developer Forge App Installation
Operational
Atlassian Developer Confluence Cloud APIs
Operational
Atlassian Developer aui-cdn.atlassian.com
Operational
Atlassian Developer Forge CDN (Custom UI)
Operational
Atlassian Developer Forge Function Invocation
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.