Investigating - A regression in App availability following on from yesterdays incident has been identified for the EU region. This may impact App UI and Webhook processing.

Currently, only the EU region is affected.

Sep 18, 2026 - 08:18 UTC
Enterprise Mail Handler (JEMH) for Jira DataCenter Operational
Atlassian Developer App listings Operational
Atlassian Developer App listing management Operational
Enterprise Mail Handler for Jira Cloud (JEMHC) Degraded Performance
Data Pack purchasing Operational
Inbound mail processing Operational
Outbound notification processing Degraded Performance
Licensing Operational
User Interface Degraded Performance
AWS ec2-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS rds-us-east-1 Operational
Google Apps Gmail Operational
AWS cloudfront Operational
AWS ec2-eu-central-1 Operational
AWS ec2-eu-west-1 Operational
AWS sqs-eu-west-1 Operational
AWS sqs-eu-central-1 Operational
AWS sqs-us-west-2 Operational
AWS elb-eu-central-1 Operational
AWS elb-us-west-2 Operational
AWS sqs-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-central-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-us-west-2 Operational
AWS s3-ca-central-1 Operational
AWS s3-eu-west-1 Operational
Product Support Operational
Portal Access Operational
Support (support@thepluginpeople.com) Inbound Mail Processing Operational
Support (support@thepluginpeople.com) Outbound Mail Notifications Operational
Atlassian Developer Private listings Operational
Office Infrastructure Operational
Telephone Operational
Power Operational
Network Operational
Custom Space User Management (CSUM) for Cloud Operational
Custom Space User Management (CSUM) for Cloud Operational
Atlassian Developer Hosted storage Operational
Atlassian Developer Forge App Installation Operational
Atlassian Developer Confluence Cloud APIs Operational
Atlassian Developer aui-cdn.atlassian.com Operational
Atlassian Developer Forge CDN (Custom UI) Operational
Atlassian Developer Forge Function Invocation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Sep 18, 2026

Unresolved incident: Delayed Webhook processing and App UI availability (EU).

Sep 17, 2026

Resolved - Changes were applied and no further problems have been observed for several hours.
Sep 17, 16:00 UTC
Identified - The issue has been identified and changes are underway.
Sep 17, 15:25 UTC
Investigating - We are aware of an issue resulting in delayed Webhook event processing and App UI availability.

Currently, only the EU region is affected.

Sep 17, 13:55 UTC

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Resolved - This incident has been resolved.
Sep 8, 07:24 UTC
Update - We are continuing to work on a fix for this issue.
Sep 7, 15:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 7, 15:17 UTC

Sep 7, 2026

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Resolved - This incident has been resolved.
Sep 4, 12:00 UTC
Monitoring - A fix has been deployed and we are monitoring the failing APIs.
Sep 4, 11:54 UTC
Identified - The following app operations may be seen to fail:

* get user group
* get group members
* create portal customer
* add portal customer to organization

We believe we understand the cause and are working on a fix.

Sep 4, 08:10 UTC