Service outage

Incident Report for The Plugin People

Resolved

Postmortem @ https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/2705489921/Outage+postmortem

Posted Apr 02, 2021 - 09:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 01, 2021 - 23:07 UTC

Update

Inbound mail is now being processed normally. Outbound mail is being processed but may be delayed. User interface not yet stable.

Posted Apr 01, 2021 - 19:13 UTC

Identified

High levels of webhook traffic are impacting the JEMHC applications stability. We believe we have a fix in the works and are rolling it through our environments in the near future.

Posted Apr 01, 2021 - 17:18 UTC

Investigating

We are currently investigating this issue.

Posted Apr 01, 2021 - 15:37 UTC

This incident affected: Enterprise Mail Handler for Jira Cloud (JEMHC) (Inbound mail processing, Outbound notification processing, User Interface).