Unknown service outage

Incident Report for The Plugin People

Resolved

System, has remained stable for several hours. We identified a problem host that had processing we believe was the root case of instability. That host has been disabled and is undergoing further investigation.
Posted Feb 12, 2018 - 17:16 UTC

Monitoring

We believe that the service is now stabilising. Investigation into the cause continues.
Posted Feb 12, 2018 - 15:36 UTC

Update

We are seeing some service instability related to the identified cause. Efforts are being made to keep the service up while a stop-gap solution is created.
Posted Feb 12, 2018 - 13:48 UTC

Identified

Service has been restored, and a probable cause identified.
Posted Feb 12, 2018 - 13:32 UTC

Investigating

Impact is that no inbound mail will be processed at this time. Issue events fired by Jira Cloud during this time will also not result in notifications being sent. Investigation is already in progress.
Posted Feb 12, 2018 - 13:25 UTC