Inbound and Outbound service outage

Incident Report for The Plugin People

Resolved

No further problems have been seen since the last update.

Posted Nov 16, 2018 - 08:48 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 15, 2018 - 17:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 15, 2018 - 17:23 UTC

Investigating

Intermittent network issues with AWS are causing delays in inbound message polling and outbound message sending.

Posted Nov 15, 2018 - 14:54 UTC

This incident affected: JEMH Cloud (Inbound mail processing).