Inbound mail retrieval disabled temporarily

Incident Report for The Plugin People

Resolved

We can now see that Mail is now being processed normally, system fully operational.
Posted Mar 02, 2018 - 20:19 UTC

Update

APIs are not sufficiently stable yet, mail processing paused again.
Posted Mar 02, 2018 - 18:51 UTC

Update

API's appear to be working, so we've re-enabled mail retrieval, will continue to monitor processing outcome.
Posted Mar 02, 2018 - 18:41 UTC

Monitoring

The JIRA Cloud platform has been experiencing a major outage (https://status.atlassian.com/) and as such this has had an impact in terms of JEMHCloud being able to perform tasks during email processing. The decision has been made to temporarily disable inbound mail retrieval in order to prevent plan allowances being unnecessarily consumed by error traffic. Outbound notifications should not be affected.
Posted Mar 02, 2018 - 15:44 UTC
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