Increased email processing failure rate

Incident Report for The Plugin People

Resolved

This incident has been resolved.
Posted Dec 21, 2018 - 17:48 UTC

Monitoring

The problem appears to be resolved and we are now monitoring.
Posted Dec 21, 2018 - 17:34 UTC

Identified

We have become aware that incoming emails can fail to be processed. This appears to be due to a change we recently made to image processing. Incoming email processing has been temporarily disabled while this is rectified.
Posted Dec 21, 2018 - 16:00 UTC
This incident affected: Enterprise Mail Handler for Jira Cloud (JEMHC) (Inbound mail processing).
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