Attachments are not being added to issues through JEMHC and other 3rd party apps when the App user is the security context.
None found. (referred images or attachments in comments do resolve in outbound messages)
Limited Inbound Workaround:
JEMHC only retains the most recent 100 mails in auditing. Low volume environments could manually review JEMHC > Auditing > Incoming Mail, locate the mail and "View HTML Body", attachments are 'shown', and can be downloaded, for manual addition to issues.
We have found that JEMHC instances are getting 404 responses from Jira when creating attachments with URL's like:
- /rest/api/latest/issue/ABC-123/attachments (docs : https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-attachments
This happens specifically when the security context the app is working under is the 'App User', rather than when the sender is associated with a Jira user and 'Act As User' feature is enabled.https://developer.status.atlassian.com/
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