Delays in mail sending

Incident Report for The Plugin People

Resolved

woot, back in realtime, found a further wrinkle that we'll investigate.

Posted Sep 17, 2021 - 20:36 UTC

Monitoring

A hotfix has been deployed that improves performance under high webhook loads resulting in the backlog reducing quite quickly, we should be at realtime within 30m.

Posted Sep 17, 2021 - 18:09 UTC

Identified

We are working on a solution. No customer data has been lost, it is just delayed.

Posted Sep 17, 2021 - 14:20 UTC

Investigating

We are currently investigating this issue.

Posted Sep 17, 2021 - 08:41 UTC

This incident affected: Enterprise Mail Handler for Jira Cloud (JEMHC) (Outbound notification processing).