Ongoing stability problems

Incident Report for The Plugin People

Resolved

Happy to say that the problems of instability in the UI since 30 JAN have now been resolved. As part of this investigation, we've now got better separation and more redundancy in our setup.
Posted Feb 03, 2020 - 20:37 UTC

Update

Inbound and outbound mail processing are operational, although some increased latency is expected. UI access is limited at the moment. We are continuing to investigate this issue.
Posted Feb 03, 2020 - 11:32 UTC

Update

We are continuing to investigate this issue.
Posted Feb 02, 2020 - 17:41 UTC

Update

We are continuing to investigate this issue.
Posted Feb 02, 2020 - 17:29 UTC

Investigating

We are currently investigating this issue.
Posted Feb 02, 2020 - 17:18 UTC
This incident affected: Enterprise Mail Handler for Jira Cloud (JEMHC) (Data Pack purchasing, Inbound mail processing, Outbound notification processing, Licensing, User Interface).
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