No further occurrences of the problem have been observed.
Posted Jul 06, 2026 - 14:23 UTC
Monitoring
The fix appears to now have been applied. App processing has been re-enabled. We continue to monitor for signs of API failures. The backlog of unprocessed inbound and outbound messages will now be worked through.
Posted Jul 06, 2026 - 12:19 UTC
Update
We continue to wait for the fix from Atlassian to propagate to the API endpoints that apps use. We made the decision to halt inbound and outbound processing for now in order to prevent further processing failures.
Posted Jul 06, 2026 - 11:17 UTC
Update
Atlassian say they have fixed the problem and that the platform is recovering. The fix doesn't appear to have applied yet - we are actively testing.
Posted Jul 06, 2026 - 10:09 UTC
Identified
This appears to be due to an unexpected change to the Jira user search API - we are in communication with Atlassian regarding this as an urgent matter.
Posted Jul 06, 2026 - 09:06 UTC
This incident affected: Enterprise Mail Handler for Jira Cloud (JEMHC) (Inbound mail processing, Outbound notification processing).