Resolved -
we've deploy some update to help, the root cause still exists for one specific customer only, we continue to work on solving this problem for them.
Mar 11, 21:20 UTC
Identified -
We've identified a problem specific to the EU region that prevents the user interface of JEMHC from being accessed periodically. Background activities to retrieve and process mail continue unaffected. We have a fix and are working on getting that deployed in the next few hours.
Mar 9, 09:16 UTC