All Systems Operational

Uptime over the past 90 days. View historical uptime.
Enterprise Mail Handler (JEMH) for Jira DataCenter Operational
Atlassian Developer App listings Operational
Atlassian Developer App listing management Operational
Enterprise Mail Handler for Jira Cloud (JEMHC) ? Operational
90 days ago
99.9 % uptime
Today
Data Pack purchasing ? Operational
Inbound mail processing ? Operational
90 days ago
100.0 % uptime
Today
Outbound notification processing ? Operational
90 days ago
99.78 % uptime
Today
Licensing ? Operational
User Interface ? Operational
90 days ago
99.93 % uptime
Today
AWS ec2-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS rds-us-east-1 Operational
Google Apps Gmail Operational
AWS cloudfront Operational
AWS ec2-eu-central-1 Operational
AWS ec2-eu-west-1 Operational
AWS sqs-eu-west-1 Operational
AWS sqs-eu-central-1 Operational
AWS sqs-us-west-2 Operational
AWS elb-eu-central-1 Operational
AWS elb-us-west-2 Operational
AWS sqs-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-central-1 Operational
AWS elb-eu-west-1 Operational
AWS s3-us-west-2 Operational
AWS s3-ca-central-1 Operational
AWS s3-eu-west-1 Operational
Product Support Operational
90 days ago
100.0 % uptime
Today
Portal Access ? Operational
90 days ago
100.0 % uptime
Today
Support (support@thepluginpeople.com) Inbound Mail Processing ? Operational
90 days ago
100.0 % uptime
Today
Support (support@thepluginpeople.com) Outbound Mail Notifications ? Operational
90 days ago
100.0 % uptime
Today
Atlassian Developer Private listings ? Operational
Office Infrastructure Operational
90 days ago
100.0 % uptime
Today
Telephone ? Operational
90 days ago
100.0 % uptime
Today
Power Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Custom Space User Management (CSUM) for Cloud Operational
90 days ago
100.0 % uptime
Today
Custom Space User Management (CSUM) for Cloud ? Operational
90 days ago
100.0 % uptime
Today
Atlassian Developer Hosted storage Operational
Atlassian Developer Forge App Installation Operational
Atlassian Developer Confluence Cloud APIs Operational
Atlassian Developer aui-cdn.atlassian.com Operational
Atlassian Developer Forge CDN (Custom UI) Operational
Atlassian Developer Forge Function Invocation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 29, 2025

No incidents reported today.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Service outage
Resolved - all services operating normally at this time
Oct 20, 19:24 UTC
Update - Atlassian appear to be struggling to send webhook events to apps in response to issue events, meaning JEMHCloud cannot process them for notification purposes. We continue to monitor.
Oct 20, 17:31 UTC
Identified - Issue event processing is currently impacted, likely by today's ongoing AWS issues. More information to come shortly.
Oct 20, 16:08 UTC
AWS outage affecting JEMHC
Resolved - closing out, DR not required, no data loss occurred.
Oct 20, 13:18 UTC
Monitoring - JEMHC is now available, we continue to monitor.
Oct 20, 11:52 UTC
Update - We are currently waiting for AWS to 'start' service nodes, that is currently a throttled action. See https://health.aws.amazon.com/health/status
Oct 20, 10:49 UTC
Identified - AWS (US, Virginia) region has/is experiencing problems from 0800 UTC today.

Inbound mail is still being processed but outbound notifications and the User Interface are not available.

We were not able to access statuspage to log this here until recently, see https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/blog/2025/10/20/5424152578/Major+app+outage+for+US+region for prior notice.

We hear that service restoration is underway and are actively monitoring.

DR process is already underway but we have not flipped over yet (there is some data loss impact from a full DR swap), as the situation may clear in the near future.
Oct 20, 10:29 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

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