Monitoring - The root cause of the impact on the job execution framework has been tracked to one specific host with one specific kind of problem related to o365. We are now ramping up job processing volumes for high volume customers that have a backlog of events.
We will be implementing changes to better handle the specific problem here to prevent it from recurring.
Apr 23, 2025 - 11:08 UTC
We will be implementing changes to better handle the specific problem here to prevent it from recurring.
Apr 23, 2025 - 11:08 UTC
Update - The root cause has been identified as a problem with the job scheduler framework responsible for webhook processing and outbound mail, as well as inbound mail retrieval/processing. There is no data loss.
At this time we are collecting all Jira "work item" updates, just not able to process them in real-time. Inbound mail is also backed up. We are taking steps to mitigate the problem.
More when we have it, team is actively working on this, sorry for delays ...
Apr 22, 2025 - 20:11 UTC
At this time we are collecting all Jira "work item" updates, just not able to process them in real-time. Inbound mail is also backed up. We are taking steps to mitigate the problem.
More when we have it, team is actively working on this, sorry for delays ...
Apr 22, 2025 - 20:11 UTC
Update - Problem is localized to app users with Jira installations with data residency regions set outside of EU
Apr 22, 2025 - 17:10 UTC
Apr 22, 2025 - 17:10 UTC
Identified - We are continuing to isolate and resolve this issue. Apologies for the inconvenience caused by this outage.
Apr 22, 2025 - 16:47 UTC
Apr 22, 2025 - 16:47 UTC
Update - We are seeing large delays in inbound and outbound processing and are working to isolate the issue and fix.
Apr 22, 2025 - 08:08 UTC
Apr 22, 2025 - 08:08 UTC
Investigating - We are currently investigating this issue.
Apr 22, 2025 - 08:00 UTC
Apr 22, 2025 - 08:00 UTC
Enterprise Mail Handler (JEMH) for Jira DataCenter
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Atlassian Developer App listings
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Atlassian Developer App listing management
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Enterprise Mail Handler for Jira Cloud (JEMHC)
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Data Pack purchasing
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Inbound mail processing
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Outbound notification processing
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Licensing
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User Interface
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AWS ec2-us-east-1
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AWS elb-us-east-1
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AWS rds-us-east-1
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Google Apps Gmail
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AWS cloudfront
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AWS ec2-eu-central-1
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AWS sqs-eu-west-1
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AWS sqs-eu-central-1
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AWS sqs-us-west-2
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AWS elb-eu-central-1
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AWS elb-us-west-2
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AWS sqs-us-east-1
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AWS ec2-us-west-2
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AWS rds-us-west-2
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AWS rds-eu-west-1
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AWS rds-eu-central-1
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AWS elb-eu-west-1
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AWS s3-us-west-2
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AWS s3-ca-central-1
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AWS s3-eu-west-1
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Support (support@thepluginpeople.com) Inbound Mail Processing
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Atlassian Developer aui-cdn.atlassian.com
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